The aim of the course is to provide students with the knowledge and skills to manage conflict situations.
The Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management.
THis course provides delegates with an understanding of conflicts; how they arise, and how they can be managed and prevented. Delegates will learn essential communication skills to enable them to deescalate aggressive situations and support those affected by bullying. The course is designed to suit all staff so as to ensure a safer working environment and positive attitudes.
It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
Please contact 01942 609321 for available course dates.